Last updated on 01-02-2024 04:28:22

SILAIHOUSE.IN believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.

UNDER THIS POLICY:

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the order processing team and they have initiated/completed the process of shipping them.

• SILAIHOUSE.IN does not accept cancellation requests for Under SALE items and Express Ship. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 Days days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

• In case of complaints regarding products that come with a defect, wrong size-issue, wrong-product from SILAIHOUSE.IN, please refer the issue to our team. In case of any refunds approved by the SILAIHOUSE.IN , it’ll take 6-8 Days days for the refund to be processed to the end customer.